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Review Time
Worst customer service I’ve ever experienced. I purchased insurance through them that included extra services (a car wash package). The service provider was unable to deliver the service to my address, and I’ve been struggling for more than three weeks to get a refund.
Their WhatsApp chat support is completely useless, and it’s nearly impossible to reach anyone by phone.
I now have no choice but to contact my bank to initiate a chargeback on my credit card.
I will also be filing a complaint with the Ministry of Commerce through the “Balagh” app.
It grieves me to write this review but since I am not ablet to get hold of any assistance from Tameeni since 25 May 2025, I am resorting to a very dishonourable review. We had a minor "bumping" of our vehicle earlier this year. After multiple (MANY!) attempts at calling Tameeni's customer service line (which I have now been on for over 10 minutes literally waiting for someone to assist us), as well as mutliple emails asking Tameeni to confirm what else they need as part of the claim process, we are STILL WAITING AND IT HAS BEEN OVER 5 MONTHS! This is really pathetic service, I'm sorry to say. To add insult to injury, I noticed that our email address was "SOMEHOW???" added to their system completely incorrectly. Where they got the current email address from, who knows?! I have attempted to update it multiple times via the online portal, yet the updates are not allocated to our profile. What is going on??? Very bad service. I would not recommend Tameeni to anyone, sorry.
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Ta'mini offers a comprehensive suite of insurance services tailored to meet the needs of both individuals and businesses. Our services include car insurance, providing complete protection against accidents and damages; health insurance, covering medical care for businesses; and travel insurance, ensuring the comfort and safety of travelers throughout their journeys. We also offer home insurance and premium accommodation services to protect your property and facilities with the highest security standards. Ta'mini is distinguished by its flexible coverage options, competitive pricing, continuous technical support, and exceptional customer service, guaranteeing your satisfaction and prompt response. We also offer specialized insurance products such as fleet insurance and domestic worker insurance, making Ta'mini the ideal partner for all your insurance needs in the Saudi market.
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